The Hidden Reason 86% of Customers Never Choose Your Business Even When You’re Perfect for Them
Your product is exceptional. Your service is outstanding. Your prices are competitive. You’ve invested in quality, trained your team, and perfected your customer experience. But here’s the brutal truth: None of that matters if potential customers can’t find you online. Right now, someone in Dar es Salaam is searching for exactly what you offer. They’re typing “best restaurant near me” or “plumber in Oysterbay” or “hotel in Zanzibar” into their phone. Your business could be three blocks away, perfectly suited to their needs. But if your online information is missing, inaccurate, or inconsistent across platforms, they’ll never know you exist. They’ll choose your competitor instead. Not because the competitor is better, but simply because they were visible when it mattered most. According to a 2024 BrightLocal survey, over 98% of consumers use online directories and reviews to find local businesses. Even more telling? 86% of consumers won’t even consider a…
