There’s an old saying in business: “Customer is king.” But in 2025, the customer is more than royalty – they’re the judge, jury, and public relations team for your brand, all rolled into one. Every day, potential customers are making decisions about whether to trust your business. They’re not just looking at your polished website or your carefully crafted marketing messages. They’re reading what other customers have to say about you. And those reviews? They’re shaping opinions, influencing purchases, and determining whether your business thrives or struggles in silence. Here’s the uncomfortable truth: One scathing review left unanswered can undo months of marketing effort. But here’s the empowering truth: Strategic review management can transform customer feedback into your most powerful marketing asset. The question isn’t whether online reviews matter, it’s whether you’re managing them strategically or letting them manage you. What Review Management Really Means (And Why It’s Not What…
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